Frequently Asked Questions
- How much does it cost to store my documents?
- A standard carton 420 x350 x 260mm can cost as little as 5p per week and
don't forget 'Deep is Cheap'! If you have documents you don't need to retrieve frequently they can be stored in our Deep Storage archive at very low cost. - What is Fast Track retrieval?
- This is a bar coded, computerised service. Your documents can reach you the same day within 2 hours or in even less time electronically via the web. Computer tracking is integrated, audit trails are provided and reports can be generated. Costs can be apportioned to departments on a monthly basis.
- I don't want the whole carton; can you send me just the file I want?
- You need our file management service. Your files are indexed to match your own system and you can request individual files as if we were 'in house'. They can be delivered by our courier within 2 hours or despatched electronically to wherever you are working or meeting.
- Who looks after this service for me?
- We appoint an Account Manager to look after you and they are available at all times during the working day. We don't agree with voice mail, so we don't impose it on our clients.
- What happens if I need a file or carton after the office closes?
- Just phone our special direct line. We have a team working 24 hours, 7 days a week to cope with emergencies.
- What happens as my files become out of date?
- This happens continuously. We can move them to our low cost Deep Store archive or permanently shred them with a certificate of destruction. The paper is recycled and last year we saved 376 trees.
- What if I have very special documents like deeds or leases?
- We have a specially constructed fire safe vault, where we provide sealable boxes. We also provide fireproof safes. We can bar code and deliver the sealed boxes to you, or your authorised staff can visit us. The fireproof vault has a data tape facility and we can collect and deliver your data tapes daily or weekly keeping a computer log. Again the vault services are 24/7
- Where can I buy archive cartons?
- We provide the best and cheapest on the market. Just ask for a free sample.
- What about electronic data management?
- We provide a full electronic data management service including scanning and indexing of your documents. Whether you need a fully integrated web based system with work-flow or just CD copies for stand alone retrieval, we tailor to your requirements.
- How secure are you?
- We are located on our own security fenced freehold site with red care alarms direct to the police. Our data is encrypted to military standards.
- How reliable are you?
- We have ISO 9001 2000 and all processes are externally audited. We will provide references from clients in your business sector who have been benefiting from our service for several years.
- This sounds just what we need. What do I do next?
- Just contact us for a free consultation and onsite assessment. We are always happy to provide information and advice.
